New agreement extends car insurance pay-out times
Car theft victims are frequently waiting more than seven days longer for insurance payouts due to the new National Police Chiefs' Council (NPCC) and Association of British Insurers (ABI) data sharing agreement. Analysis by Claims Management & Adjusting (CMA) saw a sharp rise in theft case resolution times during the fourth quarter of 2022, following the introduction of the latest NPCC/ABI National Guidance on Data Sharing in August. Philip Swift, a former detective and now managing director of CMA, said: “The new Guidance is a retrograde step. It complicates the access essential for loss adjusting and introduces an additional layer of bureaucracy, to the detriment of motor policyholders. Frustratingly, after 20 years of seamless work, a crime report can no longer be sent to a loss adjuster acting on behalf…